Filing a complaint
Are you dissatisfied with our work or behavior? For example, you feel that we have not informed you properly or that an appointment is not carried out quickly enough. Perhaps you believe that an employee of the municipality did not treat you properly. Please report your complaint to us.
Directly arrange
Talking helps
First, of course, it is important to keep talking to each other. So first try to talk out your problems with the official you believe is responsible. Often a mistake is easily corrected. Sometimes there is a misunderstanding. A good conversation can already eliminate your problem.
Filing a complaint
Directly arrange
Are you unable to find a solution in a conversation? Then you can file a complaint with us. Please fill in the form 'Submit complaint'. This can be found at the top of this page under the heading 'Direct management'. Do you prefer to submit your complaint in another way? This can be done in the following ways:
- Calling the Public Center
- Email klacht@opsterland.nl
- Send a letter to:
Address details
Municipality of Opsterland
Attn: complaints coordinator
Postbus 10.000
9244 ZP BEETSTERZWAAG
Handling your complaint
Good to know
The complaint coordinator will look at your complaint and contact the appropriate person, department or agency. The complaint coordinator does not resolve the problem or conflict himself or herself.
Notification and objection
Do you notice something in the public space? For example, a loose paving stone, illegal waste dumping, destruction of playground equipment or a dangerous situation caused by municipal trees (e.g. blown down or branches on the road)? If so, make a report of it. If you disagree with a decision made by the municipality, file an objection. This is a decision that directly adversely affects you.
Tips
You can view the laws and regulations regarding the Opsterland Municipality's complaints procedure through the national facility www.overheid.nl.
