Clerk Civil Affairs & Customer Contact

What will you do?

As an employee in the public center, you are a true link between the customer and the organization. With determination and a smile, you move effortlessly between providing information and resolving questions. It's not about superficial answers, but about really asking questions and helping the customer right away. You know exactly how to strike the right balance between personal contact and efficiency.

Every day is different in this versatile position. At the front desk, you will handle a variety of tasks: from applications for driver's licenses and passports, to registering removals, births and deaths. On the phone you will answer a variety of questions, from public order to taxes. You see it as a challenge to handle as many questions as possible directly yourself. Together with your colleagues you also perform administrative tasks, identify changes and opportunities for improvement, and enter customer data.

The position is very broad: in addition to telephony, reception and the front desk, you will also be expected to take on a specific area of responsibility, such as address research. You like to think actively about improvements and how the team and the organization can grow together and take the initiative at times when there is room for this. As a result, there is always variety in your job, which makes it so interesting for you. 

Here's what we offer you

• Attractive terms of employment; an attractive salary according to scale 7 of the collective labor agreement for municipalities (max. € 3,980 gross per month at 36 hours per week) an Individual Choice Budget (IKB) of 17.05%, commuting allowance, a pension plan through ABP and discounts on various insurances.
• A varied job; one day you will be busy with requests for (travel) documents and the next day you will be on the phone helping the customer find a suitable solution.
• Plenty of development opportunities through training, courses and workshops.
• A good working atmosphere; every morning you are greeted kindly by your colleagues and there is certainly no lack of humor here.
• Room for your ideas; if you think things can be done differently we are open to that.
• Attention to your vitality; participation in our vitality program, annual multiple activities with the entire organization and team, and a fun and healthy work café!

Who are you?

We are all different and that's beautiful. That makes us achieve much more together than alone. Yet all our public center employees share some of the same characteristics. Do you recognize yourself in them?

• You have experience in telephone customer contact, for example in a KCC, and feel completely at home in a role where you interact with people a lot.
• You consider customer service very important and have a service-oriented attitude.
• You are used to switching in work and between systems and are not afraid of change.
• You always see opportunities to improve further and enthusiastically pick up additional tasks.
• You have knowledge of laws and regulations related to civil affairs.
• You effortlessly hold your own in a team where there are constant shifts and flexibly shift gears as needed.

This is us

We are proud of our municipality with more than 30,000 inhabitants, 16 villages and lots of greenery. Every day we are committed to our people and businesses. We open doors to new ways of doing things and look beyond our landscapes. Our motto? It can be done. 

Working for Opsterland means working with 250+ enthusiastic and sociable colleagues. A good working atmosphere, no shortage of humor, interest in each other and a high five for a clever solution. We are open to everyone. And with us you can be who you are. You get the space to arrange your work as it suits you. We think your development is important and are happy to contribute to it. And we encourage you to go on adventures. Opsterland gives you space, will you take it?

Have questions?

Let us know! I am Dian Hagénus (team manager Services) and my phone number is 06 - 30 58 97 68. You may also send me a WhatsApp message. 

Meeting each other?

Do you still have questions or want to get your bearings first? Then this is the chance to meet future colleagues, get a taste of the atmosphere and find out all about the position. Come along to our 'Meet & Greet' on September 23 or 24 from 5 to 6 p.m. at the Town Hall in Beetsterzwaag. You can sign up by sending an email to dian.hagenus@opsterland.nl

Getting excited?

Show who you are and apply! Who knows, maybe this will be the beginning of a great adventure. Approach us in a way that suits you. This may be with a letter and resume, an application video or in another way. We like to be surprised! Your reaction is welcome until October 5, 2025.

Apply