Youth and Aid

Have you reported to the Area Team specifically for youth and social services? Here's what you can expect from us.

Here's how it works:

Conversation with an access officer

Do you have questions about parenting, growing up and/or assistance (18+)? Then you can contact De Toegang. You will first have a conversation with an access officer. 

We discuss the following:

What is going on? What support question is there? What has already been tried? Who can do what to support?

What is needed?

The access mediator will make arrangements with you about the follow-up. For example, you will receive support from your own network, other facilities or you will be reported to the area team.

Research

Are you registered with the Area Team? Then you will have a fixed contact person. Together with you he will investigate what is necessary and possible under the Youth Act and/or Social Support Act. Together with the contact person you will look at how you are doing now, what you want to work on and how we can achieve this. Goals for this are drawn up.

Aid to be deployed

Do you need help? Together with you, we look for an appropriate solution for your situation. We make a Support Plan for this.

Plan agreement

In the Support Plan we describe:

  • Your request for help
  • What is needed?
  • Who is going to do this?

Are you then in agreement with the plan? Then you sign it and the agreed Health can start. If there is a commitment under the Youth Act, you will receive a letter (decision) from us. 

Start

You will get help and arrangements will be made for evaluation.

Learn more

Below you will find more information about contact options and your rights in areas such as objecting, complaints, file duty and AVG.

If you have questions about parenting and/or growing up, you might want to check the Internet at the following places. A good Web site on parenting and growing up is www.opvoeden.nl. www.opvoedinformatie.nl may also be of interest.

Are you unable to find a good and reliable answer to your question about your child's health on the Internet? Or do you still have doubts? Then ask your question to youth health care. For questions about children up to 4 years old, please contact GGD Fryslan. Does this offer no solution? Or is something else going on? Then contact the Area Team Opsterland.

Questions? This is the route

  • As soon as you have a question about parenting, growing up or participating in society, you can ask the area team of the municipality of Opsterland.
  • During the first meeting, an access worker reviews with you what you are up against and what your question is. What are the possible solutions? Where do you need support?
  • But we also consider what you can do yourself and what people around you (such as family and friends) can help you with. During the interview, the access worker also explains what the follow-up looks like. How long this follow-up will take depends on your situation. After all, every person and every request for help is different. Sometimes it is necessary to have more conversations or do further research.

ID check

We ask that you bring valid identification with you on your first visit. During a home visit, please remember to have a valid ID ready. The municipality is required by law to establish the identity of persons to whom the municipality provides a service. This also applies to people who report to the municipality with a request for help. Therefore, residents are asked for a valid proof of identity, as referred to in Article 1 of the Compulsory Identification Act. 

How do you prepare for the first interview?

It may be pleasant for you not to have the conversation with the area team alone. You can therefore invite other people to the meeting who know you and your problems well and can think along about solutions. Think for example of family, neighbors and friends. Or an independent client supporter. These people can also help you with the next steps you want to take.

Then what happens?

After the investigation (the interviews), the area team member makes a report. We call this the Frisian support plan. We ask you to read this support plan carefully and to respond to it. After all, this support plan is the basis for the follow-up when (specialist) assistance is needed.

Still have questions?

You can call us Monday through Friday between 9 a.m. and 12:30 p.m. The phone number is (0512) 386 222, you can then ask for the access of youth and assistance. You can also send an e-mail: toegang@opsterland.nl. 

Independent client support

A client support worker is happy to think along with you. For example, if you want to arrange help or support and you do not know how to do so or where to turn. An independent client support worker is free of charge.

When arranging for help or support, a client advocate can:

  • help to list your questions and desires
  • help prepare conversations
  • going along to interviews
  • Thinking along about arrangements for the help you receive
  • Thinking along if you can't work it out with an organization

Organization in Opsterland municipality providing client support:
Oco thinks along: https://ocodenktmee.nl/

Objecting

Do you disagree with a decision made by the municipality? Then you can file an objection.

The objection procedure is slightly different from the complaint procedure. You can file a complaint if you are not satisfied with the conduct of a municipal official. You can file an objection if you disagree with a decision made by the municipality. It concerns a decision that has direct negative consequences for you. https://www.opsterland.nl/bezwaar-maken

Complaint Resolution

Are you not satisfied with our work or behavior? For example, you feel that we have not informed you properly or that an appointment is not carried out quickly enough. Perhaps you believe that an employee of the municipality did not treat you properly. Report your complaint to us. Talking helps

First, of course, it is important to keep talking to each other. So first try to talk out your problems with the official you believe is responsible. Often a mistake is easily corrected. Sometimes there is a misunderstanding. A good conversation can already eliminate your problem.

Is it not possible to find a solution in a conversation? Then you can file a complaint with us. https://www.opsterland.nl/klacht-indienen
If you feel that this is not enough, you can also make use of the trust persons of Jeugdstem; Jeugdstem is there for you: let yourself be heard

File duty

Article 7:454 of the Civil Code lays down the caregiver's duty to file. This article states that the care provider must set up a file relating to the treatment of the person seeking help. We process your personal data from the moment you communicate your request for support to us. By processing, we mean requesting, recording and sharing your data. Of course, we discuss this with you in advance. We record your data only when necessary to find an answer to your question. We share your data only when relevant and necessary for the assistance to be provided. We act in accordance with the Youth Act and the AVG. 

Right of access, correction and deletion

The law states that clients and employees have the right to an overview of and access to processed data. There is also a right to correct (correct and/or complete) or delete personal data.

Data processing

As a resident of the municipality, you will interact with the municipality in several ways. As a public law organization, the municipality is charged with implementing various laws. To carry out our duties and obligations, and to help our residents, it is often necessary to process personal data.

Thus, the municipality processes personal data to fulfill its duties and obligations under the law and to help its residents. For more information, please visit https://www.opsterland.nl/privacy-en-cookieverklaring-van-de-gemeente-opsterland

The Youth Act stipulates that data may not be provided to a third party without the data subject's consent. Who must give consent here: