Hotline problems with landlord

Good landlordism means:

1. The landlord may not discriminate.
2. The landlord may not intimidate you. This can be either physical or written;
3. Any deposit may not exceed twice the rent;
4. The landlord must put the lease in writing, which includes:
   • the rights and duties of the tenant;
   • clear arrangements for any security deposit;
   • administrator's contact information;  
   • contact information for the local hotline problems with landlords;
   • rules on service charges;
   • the calculation of the point score in accordance with the housing valuation system with the corresponding rent.
5. Do you pay service charges? If so, the landlord must provide a specification of these when entering into the lease.  
6. The rental intermediary may not charge double mediation fees. These fees are for the landlord (the party hiring the mediator).
7. For the low and middle rental segment (up to 186 points), it is prohibited to rent housing more expensive than the number of points in the housing valuation system indicates.
8. It is prohibited to apply a rent increase that exceeds the maximum allowable rent increase percentage.
9. Are you a migrant worker? A rental agreement must be signed separately from the employment agreement.
10. The landlord must provide the information mentioned in point 4 in your preferred language.

You can read the entire text of the law at: wetten.nl - Regeling - Wet goed verhuurderschap - BWBR0048028 (overheid.nl)

We have established a hotline where tenants and home seekers can go if they experience unwanted behavior from landlords or rental agents. You can report undesirable behavior if:

• you, as a home seeker of a private rental property, face behavior that violates the aforementioned general rules of good landlord conduct;
• you are renting a property from a private landlord who does not follow the general rules of conduct.
• you are looking for a rental property through a rental intermediary and the rental intermediary is not following the general rules of good landlordism. A rental intermediary is someone who puts tenants in contact with private landlords;
• You are a foreign worker with a work-rental contract. You then work and live through an employment agency, for example;
• you are renting a property and suspect that the rent was not set in accordance with guidelines or the rent increase is not in compliance. 

Do you rent a property from Elkien, WoonFriesland, or Woonzorg Nederland? For complaints and reports regarding the amount of rent and the annual rent increase, you can submit a report to the municipality. For other complaints about good landlord practices, you must submit the report to the relevant housing association yourself:

• Elkien: File a complaint with Elkien - Elkien
• WoonFriesland: File a Complaint | WoonFriesland
• Woonzorg Nederland: Complaints or Suggestions | Woonzorg Nederland - Affordable Housing for Seniors  

Are you experiencing problems or difficulties that have not yet been named? If so, the municipality cannot enforce it. Other options for help are the Rent Commission or the legal desk.

• Rent Commission: is a body that can provide help with rental issues you are unsure about: www.huurcommissie.nl. The Rent Commission is an impartial and independent arbitrator of disputes for tenants and landlords. They can offer help if you disagree about, for example, rent, maintenance or service costs. The Rent Commission makes a ruling based on laws and regulations and makes a ruling that both parties must abide by.
• Legal Help Desk: The Legal Help Desk provides free online legal advice on housing and neighbor issues. Do you have a low income and little savings? If so, they can also help you in person. Housing and neighbors | The Legal Help Desk